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🔐 ZeroCloud Indonesia Privacy Policy

Your privacy is our top priority. This document explains how we collect, use, and protect your personal information.

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1. Information We Collect

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1.1 Personal Information

We collect the following information to provide effective hosting services:
  • Name: To identify you as a customer
  • Email Address: For account and service-related communication
  • Phone Number: For support and verification purposes
  • Payment Information: To securely process transactions

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1.2 Non-Personal Information

We collect technical data to improve the quality of our services.
  • IP Address: For security and fraud prevention
  • Browser Type and Operating System: To optimize website compatibility
  • Usage Data: Including log files and activity on our platform for performance monitoring and analytics

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2. How We Use Your Information

We use your information to:
  1. Provide, maintain, and improve hosting services
  2. Communicate with you about account updates, system changes, and promotions
  3. Ensure security and detect fraudulent activity
  4. Comply with legal obligations

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3. Protecting Your Information

We take the protection of your data seriously using industry-standard security measures.
We implement standardized security measures, including:
  • Encryption of sensitive information during transmission using SSL/TLS
  • Secure storage of personal and payment information
  • Regular security audits and system updates

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4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.
We may share your data with trusted third parties for specific purposes:
  1. Service Providers: Payment processors like Midtrans, email delivery services, and analytics providers
  2. Legal Obligations: If required by law or to protect our rights
  3. Business Transfers: In the event of a merger, acquisition, or sale of assets

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5. Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings.
We use cookies and similar technologies to enhance your experience:
  • Essential Cookies: Required for the website to function
  • Analytical Cookies: To understand usage patterns and improve services
  • Marketing Cookies: To display relevant advertisements

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6. Your Data Rights

As a customer, you have the right to:
  1. Access: Request access to your personal information
  2. Correction: Update inaccurate or incomplete information
  3. Deletion: Request the deletion of data, subject to legal and contractual obligations
  4. Restriction: Restrict how we process your data under certain circumstances
  5. Data Portability: Receive a copy of your data in a structured, machine-readable format

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7. Data Retention

We retain your information as long as necessary to provide services and comply with legal obligations. After the retention period ends, we securely delete your data. Our website may contain links to third-party websites. We are not responsible for their privacy practices.

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9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect their information.

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10. International Users

If you access our services from outside Indonesia, your information may be transferred and processed in Indonesia in accordance with our privacy laws.

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11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

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Contact Us

Email: supports@zerocloud.id
Phone: +62-851-6184-2238
Instagram: zerocloud.id Effective Date: January 14, 2025